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Aura frame not turning on12/7/2023 Make sure the frame is not in Airplane or Power Save Mode When you are done making changing turn Automatic time back on. Scroll up/down on the calendar to change the date.Tap the year to scroll up/down to change the year.Tap the date to change the day, month or year.Here's a the help article on this topic. If you need to change the date, turn off Automatic time adjustment first. Check that the date and time on your frame is correct. When the date on the frame is off by more than a day or so it may have problems downloading photos/videos or in rare instances connecting to wifi. Make sure the date on the frame is correct Read more about Frame Notifications here. If the frame is not connected to the Internet then you will see a red dot notification. PhotoSpring will notify you if it has lost its connection to the Internet - and it will tell you if the WiFi connection is responsible or if there is a network issue. The easiest way to confirm that your frame is connected to the Internet is to use the view the notifications. We have ordered these by the most common issues.Ĭonfirm that the frame is connected to WiFi If you haven't received photos then please try the following in order. You can read a complete writeup of frame notifications here. Note: Once you view the notification it will disappear.Tap the button to get a list of photos that have arrived: Near the top you will see the notification. When you tap the Menu button above it will reveal a dropdown menu.In the Playlist and Photo Info screens, the menu in the upper right hand corner will have a green dot.You can change this setting in the Slideshow Settings Screen. By default, notifications are allowed on the Slideshow. If you allow notifications to appear on the Slideshow screen then you will see a green dot in the upper right corner of the slideshow screen.When new photos or videos arrive on the frame a notification will appear in the following ways: PhotoSpring will not interrupt your browsing of photos on this screen until you tap to load the new photos. If however you are browsing photos in the Playlist you will see a message like the one below.If you are in slideshow mode, new photos will arrive and be displayed automatically. The frame will take about 10-30 seconds to process each photo after it arrives. You can see this at the bottom of the Slideshow and Playlist screens - it will look something like this:Ī full description of the download indicator is available here.Īdding Photos and Videos to the Slideshow/Playlist The first thing that you should see is the Download Indicator will become active. A very basic upload and download speed should be at least 2Mbps. If you suspect you may have a slow connection you can go to Both your upload speed and download speed will affect the time it takes for you to receive photos. In some cases, during heavy loads it can take some time for photos or videos to arrive on the frame. Video processing includes downscaling to our frame resolution, converting to MP4, if necessary, and downscaling the frame rate if necessary. Videos can take 3-10 minutes to arrive. We process videos in the Cloud before making them available to the digital frame for download. Photo processing includes downscaling to our frame resolution, converting to JPG if necessary and making sure no duplicates arrive on the frame. We process photos in the Cloud before making them available to the digital picture frame for download. Photos should arrive at the frame in less than 30 seconds on a broadband connection.
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